Privacy Policy

Celestial Therapy

Effective Date: 2nd April 2025

Celestial Therapy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

Personal Identification Data: Name, email address, phone number.

Sensitive Data: Health-related information you provide during counselling inquiries.

Technical Data: IP address, browser type, and website usage data (via cookies and analytics tools).


2. How We Use Your Information

We collect and use your data to:

Respond to inquiries and provide counselling services.

Manage appointments and client relationships.

Improve our website and services.

Comply with legal obligations.


3. Lawful Basis for Processing

We process personal data under the following legal bases:

Consent: When you provide information via forms or emails.

Contract: When entering into a counselling agreement.

Legal Obligation: When required to keep records for regulatory compliance.

Legitimate Interest: To improve services and respond to inquiries.


4. Data Sharing and Storage

We do not sell or share your personal data with third parties, except:

When legally required (e.g., safeguarding concerns, legal proceedings).

With trusted third-party service providers (e.g., secure email services) who comply with data protection laws.


5. Data Retention

We retain personal data only as long as necessary to fulfill our obligations and legal requirements. Client records are kept for 5 years, as per professional guidelines.

6. Your Rights

You have the following rights under UK GDPR:

Access: Request a copy of your data.

Correction: Request correction of inaccurate data.

Deletion: Request deletion of your data (subject to legal obligations).

Objection: Object to processing in certain circumstances.

Data Portability: Request transfer of your data to another provider.


To exercise your rights, contact us at: james@celestial-therapy.com

7. Cookies and Analytics

We use cookies to improve website functionality. You can manage cookie preferences via your browser settings.

8. Contact Us

For any questions about this Privacy Policy, please contact:

Celestial Therapy
Email: james@celestial-therapy.com
Website: www.celestial-therapy.com

If you have concerns about how we handle your data, you may contact the UK Information Commissioner's Office (ICO) at www.ico.org.uk.